Client Experience Manager

📋 Description

• The Client Experience Manager is the primary relationship owner for assigned accounts.
• Drives client satisfaction, retention, and long-term value realization.
• Acts as liaison between clients and internal teams to align Abacus services with client needs.
• Advises on best practices, identifies expansion opportunities, and coordinates cross-functional
• Aggregates client feedback and market intelligence to improve delivery and outcomes.
• Hybrid role requiring 2-3 days per week in the NYC office.

🎯 Requirements

• Proven client relationship management and account growth experience.
• Strong ability to build trusted relationships with stakeholders at all levels.
• Excellent written/verbal communication; translate technical concepts to business terms.
• Strong organizational, analytical, and decision-making skills; manage multiple priorities.
• Collaborate across cross-functional teams (support, delivery, engineering, sales).
• Self-motivated, detail-oriented, able to perform under pressure.

🎁 Benefits

• Hybrid work model with NYC office access.
• Opportunities to drive client value and growth.
• Collaborative, cross-functional environment.