Product Operations Specialist

📋 Description

• Own a high-volume category of Technical Operations tickets.
• Execute structured workflows to scale Support.
• Collaborate with Product, Engineering, and Support teams.
• Identify process improvements and optimize SOPs.
• Ensure high-quality customer service and consistency.
• Help make Support more scalable with cross-functional work.

🎯 Requirements

• 2+ years in application/support/operations roles.
• Experience with SaaS environments and high-volume support.
• Strong communication with technical and non-technical stakeholders.
• Ability to learn new tools quickly and follow processes.
• Proactive issue identification, escalation, and risk management.
• Cross-functional collaboration and customer-first mindset.

🎁 Benefits

• Competitive compensation package ($63,000 - $70,000 USD/CAD).
• Generous time off and parental leave policies.
• Company offsite and offices in major cities.
• High-end equipment provided.
• Immediate opening for this position.