Job Description
📋 Description Roadmap and exec alignment for Customer Education. Lead and scale the Customer Education team. Own lifecycle, governance, and quality of education content. Own and evolve certification program and Academy. Design digital adoption strategy for onboarding and activation. Develop thought leadership and external content on Legal AI education. 🎯 Requirements 10+ years in customer education or related fields. Proven leadership, including managing teams and external partners. Experience aligning education with business priorities and roadmap. Digital-first mindset for onboarding, funnels, and journeys. Strong content/program operations judgment and governance. Ability to build thought leadership and market authority. 🎁 Benefits Competitive, market-rate compensation and equity opportunities. Opportunity to scale a strategic, revenue-relevant program. Collaborative, high-growth team culture with strong investor backing. Impactful role shaping Harvey’s educational strategy and industry leadership.
