Customer Support Manager

📋 Description Lead day-to-day SEEK Pass Customer Support operations Coach and develop a team, workforce planning, hiring, onboarding Improve processes, workflows and operating rhythms Use feedback, data and KPIs to shape strategy, incl AI/automation Ensure compliance with laws, policies and SOPs Build relationships with stakeholders and communicate proactively 🎯 Requirements Experience leading and scaling a support team Strong customer focus and communication Excellent judgement and prioritisation Manage multiple priorities with stakeholders Agile test-and-learn mindset Data-driven with metrics and trends 🎁 Benefits Inclusive culture and wellbeing emphasis Opportunity to apply curiosity and learnings Occasional travel related to SEEK Pass scope