Job Description
📋 Description Own the go-to-market for Freshservice ITSM/ESM products. Lead launches from strategy through execution with cross-functional teams. Develop messaging to help customers understand value of Freshservice. Collaborate with Product, Sales, Marketing, CS and PR to drive pipeline. Shape market narrative with Analyst Relations (Gartner, Forrester, IDC). Measure and refine launch performance and positioning. 🎯 Requirements 8+ years in enterprise SaaS product marketing. End-to-end product launch ownership. Strong written/verbal skills to distill ITSM/AI concepts into value messages. Cross-functional collaboration with Product, Sales, Marketing. Strategic thinker with tactical execution across priorities. Experience selling to IT decision-makers for IT ops products. 🎁 Benefits Hybrid role based in Downtown Boston, MA (in-office 3 days/week). Base salary $180,000 - $222,000 USD plus target bonus. Equity options, ESPP, health benefits, commuter benefits. Diversity-friendly, inclusive culture with growth opportunities.
