Associate Product Support Engineer

📋 Description Diagnose, configure, troubleshoot, and resolve technical issues related to enterprise software Provide technical guidance and issue resolution support for customer-reported problems at L1/L2 Research, analyze, and identify solutions for complex technical issues while supporting advanced Take ownership of customer cases from initial report through final resolution. Collaborate with senior engineers, technical leads, and cross-functional teams to improve Document findings, solutions, and best practices to support continuous improvement. 🎯 Requirements Bachelor’s degree (3 or 4 years) in Engineering, Computer Science, Information Technology, or a Strong verbal and written communication skills. Excellent analytical and problem-solving abilities. Ability to work effectively in a collaborative, team-oriented environment. Flexibility to work scheduled shifts, including 10 AM–7 PM or 2 PM–11 PM IST, and participate in Basic understanding of technical support processes and enterprise software environments. 🎁 Benefits Employee equity eligibility. Remote work flexibility with the option to work from home or office locations. Remote working allowance of up to INR 12,000 per year, paid monthly. Unlimited paid sick leave in case of illness or injury. Generous vacation policy. Group medical insurance with coverage of INR 5,00,000 per year for employees and eligible family