Customer Service Manager

📋 Description Lead daily customer service operations and team performance. Develop processes to improve efficiency and satisfaction. Collaborate with Sales, Marketing, Design, and Operations. Monitor metrics and create improvement opportunities. Foster a positive, customer-centric culture. Drive loyalty, retention, and overall experience. 🎯 Requirements 5+ years in customer service, with 2+ years in leadership. Proven experience managing customer-facing teams. Strong written and verbal communication. Experience in startups, e-commerce, or product roles preferred. Problem-solving, conflict resolution, and decision making. Ability to manage multiple priorities with high standards. 🎁 Benefits Fully remote work from anywhere with internet. Flexible, distributed-team environment. Grow a customer service function with global impact. Cross-functional collaboration across regions. Opportunity to contribute to process improvements. Professional growth in fast-moving environment.