Technical Solutions Engineer

📋 Description Provide Level 1 technical support for the Developer Portal, including incident handling and service First point of contact for users, ensuring timely response and issue resolution Troubleshoot APIs, integrations, and platform access Escalate complex issues to Level 2/engineering with proper documentation Monitor system alerts and address potential issues Maintain and update support docs and SOPs; collaborate with DevX teams to identify recurring issues 🎯 Requirements Bachelor's degree in Computer Science, Information Technology, Software Engineering, Data 1–3 years in Technical Support, Application Support, Service Desk, Developer Support, or related Proficiency in Python for scripting, automation, API integrations, troubleshooting Proficiency in data analysis using Power BI, Excel, SQL, or similar tools Experience with RPA platforms such as Automation Anywhere, UiPath, Power Automate Foundational knowledge of Agentic AI and Generative AI, including AI agents, LLMs, prompt 🎁 Benefits Global opportunities with Experian Inclusive and award-winning culture Careers site and Experian Life insights