Job Description
📋 Description Provide customer support for branch banking applications, including reporting solutions, account Respond to customer inquiries through phone, email, and other communication channels, ensuring Analyze customer requests by gathering relevant information, identifying root causes, and Log, track, and document service requests, actions taken, and resolutions within customer Maintain service request queues and ensure communication meets established service-level Identify recurring issues and trends, providing recommendations to improve products, processes, and 🎯 Requirements Bachelor’s degree preferred, or a high school diploma/GED combined with equivalent professional At least three years of experience in the banking or financial services industry preferred. At least three years of experience providing direct client or customer support preferred. Experience with teller systems, scanning software, or banking technology solutions is a plus. Ability to learn and support banking platforms, enterprise applications, and related software tools. Understanding of technical concepts related to application installation and support. 🎁 Benefits Competitive annual salary range of $65,000 - $75,000 USD. Remote work opportunity within the United States. Full-time position with a consistent Monday-to-Friday schedule. Opportunity to work with innovative banking technology and financial services solutions. Collaborative environment focused on learning, professional growth, and continuous improvement. Exposure to cross-functional projects and strategic initiatives.
