Analista de Automação Conversacional

📋 Description Design conversational flows for chatbots and virtual assistants, applying user experience best Develop, configure, and maintain conversational automation solutions. Integrate conversational platforms with APIs, CRMs, ERPs, and other corporate systems. Perform functional testing, validation, and approval of conversational journeys. Monitor performance indicators (KPIs) and analyze user interactions to identify improvement Optimize conversational experiences through data analysis and continuous enhancements. 🎯 Requirements Experience with conversational AI and chatbot platforms such as Microsoft Copilot Studio, Azure AI Knowledge of REST APIs and experience integrating different systems and platforms. Understanding of programming logic and familiarity with languages such as JavaScript, Python, or C#. Experience with Power Platform, Power Automate, and Microsoft 365 integrations. Knowledge of conversational flow modeling, process automation, and data analysis. Experience working with Agile methodologies such as Scrum or Kanban. 🎁 Benefits Opportunity to work with innovative technologies involving artificial intelligence and automation. Dynamic environment focused on innovation, collaboration, and continuous learning. Access to development initiatives, training programs, and knowledge-sharing communities. Opportunity to contribute to impactful digital transformation projects. Inclusive workplace culture that values diversity, respect, and collaboration.