Job Description
📋 Description Handle escalations with deep technical expertise across Linux, Windows, and MacOS. Lead technical calls, investigate complex agent-related issues across deployment, performance, and Collaborate with Engineering/Product to close gaps and shape platform evolution. Provide hands-on troubleshooting, mentor teams, and run learning sessions. Own both the technical landscape and customer experience for Agent. Navigate Docker/Kubernetes environments and use APIs, YAML/JSON for configs. 🎯 Requirements Strong problem solver with ownership and fast learning. Client-centric mindset with strategic thinking to improve experience. Ability to work across Linux, Windows, MacOS with system-level troubleshooting. Proficient with CLIs, APIs, config files (YAML/JSON). Experience with containerized environments (Docker, Kubernetes). Scripting/automation skills (Python, Go, or Bash). 🎁 Benefits Competitive salary and equity packages. Comprehensive benefits and growth opportunities. Product training and internal mentorship programs. Supportive, inclusive work culture. Hybrid workplace to support work-life harmony.
