Customer Solutions Specialist (Technical Support)

📋 Description Provide enterprise-level Product Support to customers via chat and ticketing. Manage support cases to ensure issues are recorded, tracked, and resolved promptly. Contribute to knowledge base documentation to drive best practices. Diagnose and troubleshoot to identify solutions for customer and system issues. Become platform expert and collaborate cross-department to address customer needs. 🎯 Requirements Bachelor's degree or higher. Fluent in English (spoken and written). Excellent communication and ability to explain technical concepts. Organized with strong time management; team player with adaptability. Customer-centric mindset and proactive problem-solver. Experience with APIs, FTPs, HTML/CSS, and affiliate marketing (preferred). 🎁 Benefits Flexible Working: Responsible PTO and flexible environment for work-life balance. Health and Wellness: Mental health support, therapy sessions, and gym reimbursement. Investing in Your Growth: Coursera subscription and PXA courses. Parental Support: Generous parental leave for primary and secondary caregivers. Technology Financial Support: Home office setup stipend and internet allowance.