Job Description
About Mursion
Mursion is a growing, fully remote, Series B SaaS company. Our product provides organization-wide access to structured practice, delivers scalable training that meets employees where they are without disrupting business operations, and provides data-driven insights that demonstrate clear ROI.
We're on a mission to transform how people learn and grow through immersive, high-impact simulation and coaching experiences that empower individuals and organizations to achieve transformative growth. At Mursion, we’re building a future where impactful learning is accessible and scalable.
About the Role
Simulation Specialists are professional actors who use digital avatars to deliver a wide range of simulation scenarios to provide individual learners opportunities to practice and master complex interpersonal skills. Simulation Specialists will have a high level of emotional intelligence, strong active listening skills, effective communication skills, the ability to portray a wide range of personality profiles, and the ability to provide a positive and impactful Learner experience. Simulation Specialists should also be comfortable using and adapting to a variety of evolving technologies. This role may portray avatars across various age ranges (from childhood to adult) and industries (from education to healthcare to corporate).
This is a part-time position requiring 20-30 hours per week, paid at $28/hr. We are looking to hire overnight Simulation Specialists, working within the hours of 12am - 8am Eastern. The Simulation Specialist(s) we hire must speak native-proficiency Spanish (European), as they will be delivering scenarios to learners in both German and English. Professional acting experience is required.
What You'll Do
Session Delivery:
- Consistently deliver a variety of scenarios you are trained and certified on in an accurate, reliable, and professional manner in alignment with stated learning objectives.
- Portray a variety of perspectives using Mursion’s proprietary technology.
- Facilitate reflection debrief with diverse Learner populations in alignment with stated learning objectives.
- Complete all operational session tasks including providing balanced and fair feedback to Learners and providing accurate and fair scores related to Learners’ performance.
- Complete additional forms and attendance as required for each simulation delivery.
- Use and adapt quickly to evolving technology.
Learner Engagement
- Promote and provide excellent customer service as the session host including welcoming, explaining logistics, answering questions, providing information, and facilitating reflection in a courteous and professional manner across diverse Learner populations.
- Consistently establish and enforce stated policies and expectations with Learners.
- Adhere to the Code of Conduct.
- Adhere to policies that protect Learner privacy.
Task Management & Policies
- Proactively and effectively organize and manage availability, session, and other work-related schedules.
- Effectively prioritize session delivery, training, internal meetings, and other tasks assigned as needed in alignment with stated deadlines and expectations.
- Remain compliant to availability policies and protocols based on the Delivery Team assigned.
- Adhere to internal policies and communications expectations..
- Adhere to all policies that protect Mursion’s Intellectual Property.
- Target billing hours to consist of 80%+ service delivery on average.
Requirements
Requirements/Qualifications
- At least 3 years experience as a professional actor, with improv experience strongly preferred.
- Native-proficiency speaker of EU-Spanish and English, able to deliver scenarios to clients in both languages.
- Work experience outside of professional acting in customer-facing industries or roles, preferably in customer service or hospitality environments.
- Ability to work Mon-Fri within the hours of the team designated as requested: 12am-8am ET for the overnight team.
- Available to consistently deliver 20 - 30 hrs per week.
- Able to complete a rigorous (paid) training plan autonomously and on time (65 to 85 hours total) within 4 to 6 weeks. Will begin delivering while continuing training.
- Excellent with written and verbal communication skills; strong organizational skills.
- Ability to work from a private and quiet work location with strong and stable internet connection is a must:
- Wired connection required
- 20 Mbps Download (100+ recommended)
- 5 Mbps Upload (15+ recommended)
- Reside in one of the following US states: Arizona, California, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Maryland, Massachusetts, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, or the District of Columbia.
What You'll Display
•
Be a team-focused contributor by collaborating effectively, supporting colleagues, and prioritizing shared goals.
•
Ability to remain calm under pressure by staying focused, composed, and solution-oriented during high-stress situations.
•
Ability to pivot and adapt quickly by embracing change and shifting priorities with flexibility and a positive attitude.
•
A commitment to providing equal practice opportunitiesto all learners by effectively representing all scenario content and withholding judgment of individual learners
•
A commitment to providing a psychologically safe space by fostering an environment of empathy and encouragement, even during conversations in which the scenario calls for difficult or challenging dialogue.
•
Prioritize authenticity & consistency by providing a conversational simulation experience that adheres to the stated guidelines established for the scenario and learning objectives.
•
Demonstrate a growth mindset by receiving and implementing positive & constructive feedback and taking the initiative to identify and seek out the information and resources you need to be successful.
•
Leverage a high level of emotional intelligence to approach learners with a customer service mindset as the host and navigate complex and emotional learners & conversations throughout the work day.
•
Uphold inclusive professionalism of the highest professional standards in spoken and written communications while supporting and promoting an inclusive, open culture of acceptance and belonging.
•
Leverage attention to detail to complete required, often repetitive tasks at a high quality level and reliably manage, prioritize and organize schedules and tasks accordingly.
What You'll Deliver
•
Provide effective and equal practice opportunities to a diverse range of learners in alignment with stated learning objectives.
•
Provide clients an understanding of learner experiences through completion of feedback forms accurately and on time.
•
Create a welcoming and customer service-oriented host experience that humanizes the virtual reality experience and represents the best of Mursion.
Originally posted on Himalayas
