Customer Service Representative - Print Production

📋 Description Answer customer inquiries via phone, email, and chat with empathy and accuracy. Manage print quality cases by troubleshooting design files and creating replacements. Review requests to identify root causes and document cases clearly. Inspect and troubleshoot design files using Illustrator, Photoshop, and Acrobat Pro. Guide customers through replacement processes while staying service-focused. Collaborate with internal teams for smooth transitions to print quality support. 🎯 Requirements Customer service or technical support experience in print production or related fields. Strong written and verbal communication; adaptable tone. Ability to troubleshoot complex issues quickly with accuracy. Proficiency with Illustrator, Photoshop, Acrobat Pro; Lightroom a plus. Familiarity with Salesforce Lightning and Google Suite preferred. Ability to explain design/print concepts clearly to customers. 🎁 Benefits Seasonal remote position from September through December 2026. Flexible remote work environment. Competitive hourly pay based on location. Opportunity to gain experience in customer experience, print production, and creative tech. Collaborative environment with cross-functional exposure.