Job Description
📋 Description Provide IT support to GoDaddy employees, troubleshooting a wide range of hardware, software, and Collaborate with HR, Workplace, and cross-functional teams to resolve tickets quickly and Handle incidents and service requests to maintain a high level of customer service. Work in a hybrid setup or remotely as designated by the manager; may require some office visits. Build strong relationships and balance multiple priorities in a fast-paced environment. 🎯 Requirements Experience in IT Support, Helpdesk, Desktop Support, or a similar role. Solid troubleshooting skills for hardware, software, and end-user issues. Ability to manage and prioritize tickets across multiple requests and time zones. Strong communication and interpersonal skills with a customer-focused approach. Experience supporting Windows and macOS environments; familiarity with ticketing and ITSM tools Basic networking concepts (Wi‑Fi, VPN, connectivity) and device provisioning/ onboarding processes. 🎁 Benefits GoDaddy benefits vary by role and location and include health benefits, retirement plans, and other Culture and Employee Resource Groups; inclusive work environment and opportunities for growth.
