Customer Protection Contact Centre Analyst

📋 Description Handle inbound/outbound customer contact by phone or electronic means Address Safer Gambling, Affordability or Financial Crime concerns Deliver excellent customer service while promoting Safer Gambling tools Use judgement to evaluate responses and apply controls to mitigate risk Maintain audit trail of actions (limits, closures, etc.) 🎯 Requirements Excellent written and verbal language skills Experience handling confidential information Experience with Safer Gambling and AML policies Knowledge of Safer Gambling customer tools Track record of delivering high-quality work 🎁 Benefits Great pension 25 days annual leave plus bank holidays Wellbeing and development days Life assurance and income protection Private healthcare and wellbeing support ShareSave scheme participation