Job Description
📋 Description Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful Remove barriers to adoption so customers achieve their desired outcomes expediently Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance Identify expansion opportunities within existing accounts, and partner with Sales on upsell and Oversee renewals and forecasting, ensuring timely, successful commitments Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with 🎯 Requirements 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform Hands-on experience with Salesforce and other industry-standard CS platforms History of building strong relationships across executive, business, and technical stakeholders Consistent internal advocacy for customers and the ability to provide actionable feedback for Habit of staying current on industry trends, CS best practices, and the competitive landscape 🎁 Benefits Competitive compensation Opportunities for growth and impact
