Enterprise Customer Success Manager

📋 Description Own a named portfolio of Premier and Strategic accounts globally with renewals and expansions Build executive-level relationships and maintain account health to support renewal conversations Develop and execute customer success plans tied to customer outcomes and strategic objectives. Lead QBRs with commercial framing to advance relationships and commercial position. Maintain deep product knowledge across Sedna Email, Prefix, and VMS to ground discussions. 🎯 Requirements Significant experience managing complex, high-value B2B accounts at a senior level with executive Strong executive presence and ability to navigate difficult conversations. Familiarity with Salesforce or equivalent CRM; experience with Mixpanel or Snowflake is a plus. Commercially fluent: understand renewal drivers and act with urgency when needed. Clear, structured communicator comfortable presenting to senior stakeholders and leading commercial