Digital Sales and Service Representative

📋 Description Join a remote, full-time sales role delivering world-class customer service via chat and email. Answer ~2-3 chats concurrently, ~40 chats per 8-hour shift on NICE CXOne, and respond to emails/mms Advise customers on best value for contact lens purchases; this is a consultative sales position. Work in a virtual, collaborative environment with regular team meetings and one-on-one check-ins. Shifts in the afternoon/evenings (example: 2:30pm-11pm MST); weekend shifts required. 🎯 Requirements High school diploma or GED. 2-3 years of customer service experience. Chat sales and contact center experience is a plus. Excellent typing skills (>= 40 WPM) and technical proficiency. Reliable internet with speeds around 20 Mbps down / 10 Mbps up; private, distraction-free workspace. Ability to multitask and stay driven in a fast-paced environment. 🎁 Benefits Medical, dental, and vision coverage; 401(k) match. Free eye exams for immediate family; deep discounts on lenses/frames. Tuition reimbursement for eligible courses.