Senior Manager, Pharmacy Operations

📋 Description Manage pharmacy and patient service workflows to SLAs, quality standards, and productivity targets Oversee end-to-end order fulfillment and shipping operations, including escalation resolution Monitor daily shipment pipelines and quality reports to ensure on-time delivery, order accuracy Use data and KPIs to identify trends, address gaps, and keep leadership informed on operational Directly manage supervisors and specialists across two teams; develop talent through coaching Build a pipeline of future leaders through succession planning and intentional development 🎯 Requirements 5+ years of managerial experience scaling operations/production in a start-up and/or Demonstrated success leading and developing high-performing hourly teams through hiring, coaching Experience owning and presenting SLAs, KPIs, key metrics, and operational reporting Exceptional problem-solving skills with experience delivering results using operational excellence Strong attention to detail; quickly become an expert in new areas, ask the right questions, and Data-driven with experience using data to drive decisions and accountability; comfortable analyzing 🎁 Benefits Join a mission-driven team dedicated to making healthcare more accessible and affordable Equal opportunity employer; diversity of all kinds is valued Applicants may receive SMS/MMS updates if they provide their phone number and consent