Job Description
📋 Description Lead analytics and strategy for CS org end-to-end. Build data products and AI workflows for Customer Success/Support. Collaborate with VP of CS and leadership for high-impact opportunities. Ship AI-powered tools like churn risk scoring and next-best-action. Define how CS analytics and AI are used to scale output. Remote role; US/Canada base with global team touchpoints. 🎯 Requirements 5-7+ years in analytics, strategy, or ops. Shipped data products or AI systems to production. Strong numerical skills; Claude or equivalent tooling; SQL/Python a plus. Familiar with CS/Support operations; fast learner. Self-sufficient, end-to-end project executor; player-coach OK. Comfort with ambiguity; SaaS/startup experience preferred. 🎁 Benefits Remote-first, unlimited PTO, health coverage. Pre-IPO equity package; competitive cash comp.
