Manager, Global Customer Success

📋 Description Lead the Global Service Delivery team to provide proactive, consultative customer partnerships. Collaborate with Sales, Product, and Operations to align on account strategy. Drive adoption and value realization across Bandwidth’s platform and services. Develop talent, scale processes, and advocate for customer needs at the department level. Oversee after-hours support when needed and manage complex customer issues. Travel domestically or internationally for customer or team engagements as required. 🎯 Requirements BA Degree; 5+ years in customer-facing roles (account management, service delivery, or program 2+ years leading a customer-facing team; ability to influence C-level stakeholders. Strong knowledge of program management, VoIP, routing, LNP, and enterprise account management. Excellent communication and executive presentation skills; proficient with Jira, Salesforce Project management, problem-solving, and ability to manage complex relationships and strategic Experience with API and basic software development concepts; adept with standard MS Office tools. 🎁 Benefits Competitive compensation and comprehensive benefits package. Whole Person Promise: work-life balance, pension contributions, health and life insurance. Employee assistance programs, wellness initiatives, and paid time off policies. Travel opportunities and supportive work environment for growth.