Manager - Outbound Sales (CX - NA)

📋 Description Lead outbound AE/BD teams for Freshdesk in North America. Own end-to-end sales lifecycle for the territory, from prospecting to closing. Onsite, night-shift role based in Bangalore to support US business hours. Coach, scale, and drive quota attainment for the team. Align outbound strategies with product features and regional campaigns. Leverage AI at the last mile to personalize outreach at scale. 🎯 Requirements 8–12 years B2B SaaS sales experience with 2–3 years of direct people management. Proven end-to-end sales cycle experience targeting NA enterprise/mid-market. Regular one-on-ones, performance feedback, and clear career development for reports. Strong data-driven decision making and analytics to identify performance gaps. Ability to articulate outbound goals and align with GTM objectives. Willingness to work permanent night shift onsite in Bangalore and use AI-enabled sales tools. 🎁 Benefits Global, diverse work environment with emphasis on inclusion. Opportunity to influence a high-growth CX software business. Professional growth and leadership development opportunities.