IT Support Specialist

📋 Description Own and manage IT support queue end to end across Europe Troubleshoot Google Workspace, Mac devices, Chrome, VPN, remote desktop, and other workplace tech Identify automation opportunities vs. manual fixes Manage user access, permissions, domain configurations, and security checks Coordinate laptop provisioning and onboarding with external vendors across regions Maintain documentation and evidence for security compliance (access reviews 🎯 Requirements 3+ years in IT support, service desk, or technical support with independent ticket management Hands-on Google Workspace administration experience Strong Mac user support, Chrome issues, VPN, OS troubleshooting Ability to work remotely with distributed teams across Europe Strong problem-solving, clear communication, and prioritization during high-volume periods Comfort with AI tools (e.g., ChatGPT) to improve productivity 🎁 Benefits Fully remote work environment with flexibility to work from anywhere High autonomy in a foundational IT role Opportunity to grow into automation and broader IT operations Flexible working approach focusing on trust and productivity Collaborative team culture with knowledge sharing Access to a global network of technology professionals and SaaS experts