Call Center Manager for a Healthcare Services in US (Home Based Full Time)
Virtual CoworkerHimalayas
performance managementoperations managementhealthcare operationscall center managementremote call center managercontact center managementhealthcare call center management
Job Description
Category: Health Care Industry
Location: McAllen Texas United States
- Daily performance dashboards (we’ll give you the dialer, you own the reporting layer)
- Real-time visibility into contact rate, CV%, agent-level output, and client delivery numbers
- Weekly client-facing performance reports and live Zoom calls with US clients
- Agent discipline: attendance, adherence, PIPs, and firing when needed
- Working directly with our trainer/QA lead to close gaps you see in the data
DetailsOriginally posted on Himalayas
