Technical Support Engineer 2

📋 Description Troubleshoot and resolve complex customer issues related to APIs, SDKs, cloud solutions, and Support developers, architects, and technical teams by diagnosing problems with potentially Investigate and resolve QoS, connectivity, and platform-related issues. Analyze server-side and client-side code issues, including JavaScript-based applications and Troubleshoot REST APIs, HTTP protocols, SQL queries, network connectivity, SIP, VoIP, and IP Communicate technical findings clearly to both technical and non-technical audiences. 🎯 Requirements 2+ years of experience in technical support, software support, or a similar technical Experience troubleshooting full-stack JavaScript applications, including server-side and Knowledge of backend programming concepts; Node.js, C#, Java, Python or similar languages is a plus. Strong understanding of object-oriented programming concepts. Basic SQL knowledge and ability to write and troubleshoot database queries. Good understanding of APIs, HTTP protocols, RESTful services, and cloud-based solutions. 🎁 Benefits Remote-first work environment with flexibility across eligible locations in India. Competitive compensation package. Healthcare benefits and employee wellness support. Generous paid time off and parental leave programs. Retirement savings support and location-based benefits. Opportunity to work with global customers and innovative communication technologies.