Job Description
📋 Description Provide second-line technical assistance for hardware, software, and network issues via phone Diagnose and resolve complex technical problems, including system crashes, network connectivity Manage and administer user accounts, permissions, and access controls in systems like Active Assist with the deployment, configuration, and maintenance of hardware (desktops, laptops, servers Monitor and maintain IT systems, including performing patch management, updates, and basic server Document and update IT service tickets with detailed resolutions and escalate unresolved issues to 🎯 Requirements Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field 2-4 years of experience in IT, helpdesk, or a related technical role. Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems. Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g. 🎁 Benefits Base salary: $61,200 - $91,800 USD per year. Equity and comprehensive medical, vision, and dental coverage. 401(k) retirement plan with employer matching. Short and long-term disability insurance and life insurance. Various other discounts and perks.
