Job Description
📋 Description Lead 70+ remote/in-office teams across time zones. Ensure SLAs and OLAs across channels are met. Drive complex issue resolution with Product, Sales, Success. Develop teams, coach and hire across geographies. Deliver fast, white-glove support for enterprise customers. Collaborate with cross-functional partners to improve CSAT 🎯 Requirements BS in Engineering; MBA a plus. 10+ years in Technical Support/Engineering/Operations at senior levels. Experience with hardware/equipment and cloud products. Proven ability to scale support orgs during rapid growth. Experience with mid-market and enterprise teams in technical env. Strong analytics, data-driven decision making. 🎁 Benefits Remote-friendly with flexible working model. Competitive base salary and variable pay; equity where eligible. Comprehensive benefits and professional development.
