IT Support Specialist

📋 Description Own and manage IT support queue for Google Workspace, Macs, Chrome, VPN, remote desktop, and Troubleshoot issues; identify when automation helps vs. manual intervention. Manage user access, domain configs, and security-related checks for IT governance. Coordinate laptop provisioning/onboarding with external vendors across regions. Maintain docs and evidence for security compliance (access reviews, onboarding/offboarding Support onboarding of new teams by coordinating access and tool config. 🎯 Requirements 3+ years in IT support, service desk, or technical support, able to manage ticket queues Hands-on Google Workspace administration (user mgmt, access controls, settings). Strong Mac support experience: Chrome issues, VPN, OS troubleshooting, workplace tech. Ability to work remotely with distributed teams across Europe. Strong problem-solving, clear user communication, and prioritization in high-volume periods. Comfort with AI tools (e.g., ChatGPT) to boost productivity and workflows. 🎁 Benefits Fully remote work environment with global flexibility. Autonomy in a foundational IT role. Growth into automation, process improvement, and broader IT ops. Trust-based, flexible, sustainable productivity. Collaborative team culture and knowledge sharing. Access to a global network of tech professionals and SaaS experts.