Job Description
📋 Description Frontline ambassador for Roo platform experiences Balance relationship management with operational problem-solving Coordinate follow-up shifts and cross-team communication Provide platform guidance, troubleshooting, and process improvements Surface trends with Account Management, Success, and Product teams Track satisfaction metrics and opportunities for improved service 🎯 Requirements 5+ years in veterinary industry, hospital ops or clinical management 3+ years B2B account management or sales experience Empathetic, confident in tough conversations Highly organized, multi-case management Strong strategic communication and de-escalation Comfort with tech, spreadsheets, and CRM tools (e.g., HubSpot) 🎁 Benefits Remote-first company with hybrid option in SF Compensation ranges by tier (examples: Tier 1-5 pay ranges) Home office stipends, education stipends, wellness benefits Health benefits, 401K, unlimited PTO Parental and reproductive care leave Birthday/anniversary gifts and travel opportunities
