Customer Support Specialist (APAC Region)

📋 Description You’ll help customers with support via emails, Slack, and video chat Conduct training sessions for unmanaged customers to reduce friction Present problems to enable prioritization and actions Join Support Office Hours to assist customers in real time Collaborate with CX, Finance, Marketing, and Sales to resolve impediments Master AI tooling platforms to empower customers 🎯 Requirements Curious mind and desire to learn Experience at a remote-first company; comfortable working remotely Empower users to do things themselves Love collaboration across teams A+ listener and communicator; speak with customers by phone, email, and chat Willing to figure things out; comfortable being uncomfortable 🎁 Benefits 100% remote — remote-first culture Transparency and collaboration with regular all-hands and updates Home office and tech stipend Coworking stipend up to $500/month Health, dental, and vision with premiums covered; 401k with match Learning stipend for professional development