Client Support Specialist

📋 Description Primary contact for customer inquiries via email, chat, and phone. Troubleshoot first-line issues for veterinary/healthcare orgs. Coordinate escalations with internal teams to ensure timely resolution. Support shift coverage, cancellations, and urgent requests. Document recurring issues and share insights to improve workflows. Maintain accurate records in CRM and support tickets. 🎯 Requirements 2+ years in client or customer support, startup/tech experience preferred. Experience in veterinary, healthcare, or animal services is a plus. Excellent written and verbal communication for empathetic support. Strong organizational skills and attention to detail. Familiarity with support platforms, ticketing, and comms tools. Capable of handling multiple priorities and changing needs. 🎁 Benefits Fully remote work model with hybrid options in certain areas. Competitive hourly compensation based on location/experience. Comprehensive health benefits (medical, dental, vision). 401(k) retirement plan. Unlimited paid time off and parental leave. Wellness, home office, and development stipends.