Analista de Atendimento (Sistema Educacional)

📋 Description Manage customer interactions, coordinate service requests, and ensure efficient resolution with Maintain clear communication on ticket progress, priorities, SLAs, and next steps. Analyze requests to determine scope, coverage, hours, or commercial requirements. Act as the main connector between customers and internal teams (Support, Product, Services Classify tickets accurately and forward with complete context to owners. Monitor service performance indicators like SLA, CSAT, and response times. 🎯 Requirements Bachelor’s degree in Administration, Education, Information Technology, Communication, or related Experience in B2B customer service, CS, or relationship management in EdTech/SaaS/software. Proven ability to manage problems from identification to resolution; strong analytical skills. Excellent written and verbal communication; ability to tailor language for customers, tech teams Experience with ticket tools (Zendesk, Freshdesk or similar) and monitoring service indicators Experience with Office 365 tools; strong organizational skills and ability to manage multiple 🎁 Benefits Fully remote work model. CLT employment contract. Continuous training and professional development opportunities. Meal or food allowance (VA/VR). Comprehensive health insurance. Birthday day off.