Job Description
📋 Description Support customers via phone, email, and chat; resolve inquiries and issues with accuracy and Balance customer service, sales support, and administrative tasks; document interactions and Utilize internal tools to manage interactions and daily responsibilities; adhere to guidelines. Participate in training; stay up-to-date with products and processes. Handle follow-ups and maintain clear communication throughout the process. Support various service areas based on priorities and call volume. 🎯 Requirements Must be located in Canada. Fluency in Canadian French and English; strong written and verbal communication. Minimum 6 months of customer service experience. Ability to work independently, manage priorities, and follow schedules with minimal supervision. Strong problem-solving and customer-focused mindset. Adaptable to changing business needs and multi-channel support. 🎁 Benefits Fully remote position available across Canada. Competitive hourly compensation of $18.50/hour. Company-provided equipment: laptop, mouse, headset, and monitor. Employee discount of 30% plus access to discount programs. Training and development opportunities for growth. Potential to transition into a permanent role based on performance.
