Software Support Engineer

📋 Description Maintain platform quality and resolve technical issues Triage, investigate, and resolve bug reports and support requests Review staging features and validate readiness for production Promote features to production with feature branches/flags Ensure reliability and prevent regressions Support backend maintenance of AI-powered applications 🎯 Requirements Strong full-stack background (frontend and backend) Experience debugging/maintaining production backend systems Hands-on with AI/ML systems and agent-based tooling (Claude, Codex, Grok, etc.) Familiarity with feature branching, feature flags, safe release practices Ability to analyze issues, identify root causes, implement solutions Strong English communication and collaboration with stakeholders 🎁 Benefits Fully remote work model Work with AI-assisted engineering workflows Direct collaboration with technical leadership Exposure to innovative software platforms and scalable solutions Flexible environment focused on ownership and autonomy Opportunity to influence product improvements and technical decisions