Job Description
📋 Description Lead and scale a global tech support org of engineers, agents & managers Oversee day-to-day support operations meeting SLAs & customer targets Drive resolution of complex issues with Product, Engineering, Sales, CSM Manage escalations for enterprise customers with efficient resolutions Develop scalable processes, tools, automation & metrics Lead feedback loops influencing product improvements 🎯 Requirements Bachelor’s in Engineering/CS; MBA a plus 10+ years in Technical Support/Engineering/Operations at senior levels Experience scaling support orgs during rapid growth Background with cloud software and hardware products Leadership of mid-market & enterprise support teams Analytical, data-driven decision making; strong communication 🎁 Benefits Base salary $132,720 - $213,300 USD Bonus opportunities and equity eligibility Total rewards package for long-term growth Flexible remote working model Professional development stipend Health benefits and parental leave
