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Job Description
📋 Description Own onboarding for new customers: plan, SDK, integration, data mapping, event tracking Train customers on platform fundamentals to enable self-builds Design/deploy in-app experiences for Premium Services (launches, rebrands) Audit accounts to catch gaps before they escalate Serve as technical contact for VIP accounts; diagnose and fix issues Monitor installation health; flag/fix issues proactively 🎯 Requirements Hands-on technical experience with SDKs, APIs, data mapping, debugging Curious mindset; eager to learn and solve problems Empower customers to build with knowledge, not just fixes Collaborative; work with CXMs and Product for best outcomes A+ communicator; translate technical detail for non-tech stakeholders Comfort owning ambiguity in scoping, triage, or fixes 🎁 Benefits 100% remote; remote-first culture Transparent communication with Allcues and regular updates Home office stipend and ongoing tech budget Coworking stipend if needed Comprehensive health/dental/vision; 401k with match Learning stipend for professional development
