Analista de Operações Cloud Júnior

📋 Description Support cloud operations teams in managing and sustaining customer environments across AWS, Azure Receive, analyze, and respond to incidents and monitoring alerts with initial troubleshooting. Take ownership of requests from contact to resolution or escalation with proactive updates. Communicate with customers throughout the support lifecycle, documenting actions and results. Follow knowledge bases, playbooks, and vendor guidelines for procedures. Analyze alerts, validate impacts, and perform predefined corrective actions. 🎯 Requirements Higher education completed or in progress. Basic ITIL concepts and experience in customer service or IT operations. Basic English or Spanish for reading/writing/communication. Basic Linux/Windows OS understanding. Familiarity with cloud concepts and services (Load Balancer, CDN, Auto Scaling, Kubernetes, cloud Public cloud knowledge (AWS, Azure, OCI, GCP). 🎁 Benefits Health insurance with dependents coverage. Meal/food allowance, telemedicine, dental, life insurance, and other benefits. Gym membership, private pension, childcare support, and more. Home office allowance and professional development programs.