Systems Support Specialist IV

📋 Description Provide advanced technical support for complex systems, networks, and software environments. Diagnose issues, analyze root causes, and deliver effective solutions with customers and IT teams. Monitor environments, review site surveys, and determine technical actions. Validate systems and conduct testing per requirements and processes. Work with customers to diagnose issues and deliver technical guidance. Collaborate with customer IT teams on infrastructure, integration, and connectivity. 🎯 Requirements Associate degree or equivalent experience. Minimum 5 years in systems support, networking, connectivity, interfaces, or related tech. Strong knowledge of hardware, software, and IT infrastructure. Experience supporting multifunction devices, installations, and upgrades. Understanding of information/document lifecycle processes and services. Experience with cloud apps, IT infrastructure, security concepts, and systems integration. 🎁 Benefits Competitive hourly compensation ranging from $26.30 - $35.99, based on experience. Monthly performance-based bonus opportunities. Auto reimbursement for eligible travel; company-provided phone. Medical, dental, and vision coverage; 401(k) with employer match. Company-provided life insurance; Employee Assistance Programs and pre-tax spending accounts. Pet insurance and employee discounts; generous paid holidays/vacation/sick/personal days.