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Job Description
📋 Description First‑line support for core business apps (Salesforce, NetSuite) Manage user access requests and tickets via Slack, Zendesk, admin tools Document and tag interactions to maintain records Escalate complex issues to Product/Systems Eng/Data teams Collaborate with cross‑functional groups for prompt resolution Stay updated on features and best practices through training 🎯 Requirements 2–3 years in live chat or technical support Hands‑on Salesforce support experience Hands‑on NetSuite support experience Experience with Zendesk or similar ticketing tools Active online presence, reliable, responsive during US Central Time Based in the Philippines; CT hours alignment 🎁 Benefits Fully remote position 40‑hour work week Shifting schedule (often afternoon/night) US Central Time alignment Equipment provided HMO + 13th month pay
