Job Description
📋 Description Provide second-line IT support for hardware, software, and network issues via in-person, phone, or Diagnose and resolve complex tech problems, including system crashes and software conflicts. Manage user accounts and access controls (Active Directory). Assist with deployment, configuration, and maintenance of desktops, laptops, servers, and Monitor IT systems, perform patching, updates, and basic server admin. Document resolutions and escalate issues to Level 3 or specialists. 🎯 Requirements 2-4 years in IT/helpdesk or related role. Strong Windows/macOS, Office, and enterprise software knowledge. Network troubleshooting skills (TCP/IP, DNS, DHCP, VPN); basic server admin (Windows Server, Linux). Experience with ITSM tools (ServiceNow, Jira); ticketing systems. Familiarity with virtualization (VMware, Hyper-V) and cloud services (Google Workspace, Microsoft Excellent problem-solving, communication, and customer service; ability to work independently and 🎁 Benefits Equity, comprehensive medical/vision/dental, 401(k) retirement plan, short and long-term
