Manager, Technical Services

📋 Description Diagnosing and resolving performance related issues Advising on design and architecture including global distribution and replication of data to Advising on upcoming roadmap features and advocating for the customer in articulating business Globally collaborating with peer teams to provide seamless and efficient regional handovers of Continuously learning and growing skills via participation in training, maintaining industry Increasing case-deflection numbers by contributing to knowledge-base, distributing knowledge to 🎯 Requirements A minimum of three (3) years practical experience running a technical support team or organization Proven people management skills with a track record of building and managing individuals with a Ability to think on your feet, remain calm under pressure, and solve problems in real-time Ability to lead-by-example with solid diagnostic and troubleshooting skills Ability to understand customer business drivers and use cases A customer advocate who can mitigate and drive issues as appropriate 🎁 Benefits Culture and benefits information available on MongoDB career pages Equitable growth opportunities and mentorship within a global team Competitive compensation and industry-leading benefits