Product Support Specialist, Education Team

📋 Description Guide schools, departments, and admins through SSO setup and provisioning. Support integrations with Google Workspace and Microsoft 365 / Entra ID environments. Serve as technical point of contact for large-scale education rollouts with authentication Diagnose onboarding challenges and resolve issues with school IT and district stakeholders. Escalate complex product issues to internal teams and create self-service resources. Identify recurring challenges to improve products and onboarding processes. 🎯 Requirements Minimum 3 years in technical support, implementation, solutions engineering, or similar roles. Hands-on experience with SSO, SAML, OAuth, identity management, and access configuration. Strong understanding of Google Workspace admin and Microsoft 365 / Entra ID provisioning and Ability to troubleshoot methodically and own resolution. Experience with schools, government, enterprise, or large deployments preferred. Strong English and Hindi communication; ability to explain tech to non-technical users. 🎁 Benefits Fully remote opportunity available to candidates based in India. 12-month independent contractor engagement with flexible delivery/schedule. Opportunity to impact digital education across India. Collaborative work with international teams and education stakeholders. Exposure to large-scale identity management solutions. Develop expertise in education tech, integrations, and customer success.