Support Engineer

📋 Description Join Lithic as a Technical Support Engineer on the API Support team. Own tickets end-to-end from first response to resolution. Investigate production issues across authorizer and API surface. Collaborate with Eng/Prod to surface patterns and fix upstream. Provide clear customer communications and maintain SLAs. Document resolutions in The Vault and improve internal tooling. 🎯 Requirements 3+ years in a technical, execution-heavy role (support/solutions/implementation). Strong debugging, production experience, and API/Webhook fluency. SQL skills to query Snowflake/dbt for customer questions. Ability to reason about complex systems and communicate clearly. Ownership mindset and independent work in remote settings. Familiar with AI tools in daily workflows and ticketing systems (Zendesk/Jira). 🎁 Benefits Unlimited PTO and generous parental leave. Paid sabbatical after 5 years; Work From Anywhere 4 weeks/year. Premium health benefits, 401(k) match, and commuter perks. Location specifics: NYC-office hybrid days for some roles.