Customer Protection Contact Centre Analyst

📋 Description Inbound/outbound customer contact by phone or electronic means to address Safer Gambling Report to CPCC Team Manager as part of CPCC Team. Deliver outstanding customer service and promote Safer Gambling tools or source of funds evidence. Use judgement to evaluate responses and apply controls to mitigate risk promptly. Ensure actions like loss/deposit limits and account closure, with audit trail of decisions. 🎯 Requirements Excellent written and verbal language skills. Ability to communicate sensitively, calmly with distressed customers. Experience handling sensitive, confidential information. Thorough understanding of Safer Gambling and AML policy requirements. Knowledge of Safer Gambling customer tools. Proven track record delivering high-quality work in fast-paced environments. 🎁 Benefits Competitive salary and benefits package depending on role/location. Bonus potential, healthcare support, ShareSave scheme. Development opportunities and wellbeing support.