Customer Protection Contact Centre Analyst - Gibraltar Part time

📋 Description Handle inbound/outbound customer contact by phone or electronic means Address Safer Gambling, affordability or financial crime concerns Deliver high-quality customer service while promoting Safer Gambling tools Apply controls to mitigate risk and maintain audit trails 🎯 Requirements Excellent written and verbal skills Ability to communicate sensitively, calmly with distressed customers Experience handling confidential information Knowledge of Safer Gambling and AML policy requirements Proven ability to deliver high-quality work in a fast-paced environment 🎁 Benefits Great pension and 25 days annual leave plus bank holidays Private healthcare and wellbeing support Life assurance and income protection ShareSave scheme and development opportunities Equal opportunities employer