Staff Software Developer, Production Engineering

📋 Description Improve the platform to prevent incidents by designing guardrails, defaults, and standards that Build tooling to reduce time to mitigation, including AI-assisted incident response Own investigations and follow-through on load test findings to drive reliability across critical Work across platform/product teams as a technical influencer, coaching service owners and promoting Identify recurring failure patterns and design platform-level fixes to prevent recurrence Contribute to reliability syncs with product engineering to align on incident themes and 🎯 Requirements 8+ years of software engineering experience, with substantial time in platform, infrastructure, or Proven track record of improving reliability at scale and driving operational standards Strong proficiency in backend systems and distributed architecture Experience with load testing and capacity planning; translate findings into engineering improvements Technical influencer across engineering teams without direct authority Familiarity with Kubernetes, Helm, Argo and modern deployment tooling 🎁 Benefits Top-tier health benefits and life insurance Long-term group savings with employer match 20 vacation days, 4 wellness days, unlimited sick and mental health days 90 days away: work outside Canada for up to 90 days per year Employee resource groups (Rainbow, Women of WS, Black at WS) Hybrid team with 1,500+ employees across North America