Application Support Consultant - L1 (Platform)

📋 Description Provide first level direct support to partners and customers by responding promptly to inquiries Become highly proficient with using Acumatica’s product suite Troubleshoot and analyze application-related issues and solve problems over phone/chat and web Establish and maintain a positive and professional relationship with clients Analyze customer's business and technical requirements and deliver appropriate solutions Provide continuing education to clients on how to effectively use Acumatica products in their 🎯 Requirements Extensive experience with IT systems, networks, and related technologies College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance) At least 2 years’ experience in a similar role Experience in account management or service and support; troubleshooting business software products Ability to deliver quality service remotely and explain complex concepts clearly Comfort troubleshooting software/IT problems (ERP/accounting software like Dynamics SL/AX/NAV, SAP 🎁 Benefits Industry competitive salary Comprehensive Health & Life insurances Hybrid working Office lunch Exposure to distributed global teams Paid paternity leave