Change & Adoption Lead (fixed-term)

📋 Description Own end-to-end IT service customer journey and map user experiences Develop and execute change management strategies Build and run compelling communication campaigns Facilitate employee engagement to drive adoption of new tech Lead training and enablement activities to boost productivity Collaborate with stakeholders to drive continuous improvement 🎯 Requirements Proven track record leading organization-wide technology adoption programs Strong change management, stakeholder engagement, and communications Experience designing user-centered experiences and training materials Ability to map processes, measure impact, and drive improvements Data-driven mindset with ability to present ROI and business value Familiarity with ITIL and service management concepts 🎁 Benefits Remote-first company with some hybrid roles Inclusive, diverse workplace culture Wellbeing, fitness programs, and wellbeing days Charity, volunteering, and community initiatives Global collaboration with teams across regions