Assistant Manager, Merchant Core Operations - Onboarding

📋 Description Oversee end-to-end onboarding funnel to meet SLA and activation targets Lead onboarding performance, quality, and process improvements Drive automation initiatives (OCR-enabled apps) using data, Salesforce, AI tools Collaborate with Commercial, Legal, Compliance, Technology, Product, COE Develop and coach the onboarding team; manage capacity and performance Ensure consistent quality and efficient operations 🎯 Requirements 5+ years in merchant onboarding, ops, or process improvement; manage SLA/targets Design scalable processes; automate; use Salesforce, data, and AI tools Strong stakeholder management across cross-functional teams People management: coaching, performance, feedback, capacity planning 🎁 Benefits Term Life Insurance and Medical Insurance GrabFlex benefits package Parental and Birthday leave LASA volunteering leave Grabber Assistance Programme FlexWork differentiated hours